Contact us

Thanks for entrusting VANER MACHINERY. (“VANER MACHINERY”, “we”) with your name, your number, and your email. Holding on to your private information is a serious responsibility, and we want you to know how we're handling it.

We use your personal information as this Privacy Statement describes. No matter where you are, where you live, or what your citizenship is, we provide the same high standard of privacy protection to all our users around the world, regardless of their country of origin or location.

Return & Refund Policy

Returns
You have 14 days to return an item from the date you received it.
To be eligible for a return, your item must be unused and in the same condition that you received it.
Your item must be in the original packaging.
Your item needs to have the receipt or proof of purchase.
For additional information in this section, create your own

Refunds
Once we receive your item, we will inspect it and notify you that we have received your returned item.
We will immediately notify you on the status of your refund after inspecting the item.
If your return is approved, we will initiate a refund to your original method of payment.
You will receive the credit within a certain amount of days, depending on your card issuer's policies.

Customer Service

Pre-sale Service:

1. One-to-one pre-consultation with our sales staff.
2. Real-time online video chat for factory viewing & technical support.

Lifelong Service Team after placing the order:

1. Professional team for comprehensive customer service, including:
Salesperson—XXX
Sales manager—Arya
Logistics—Steven
Marketing receptionist—Carrey
Factory production—Aaron
Technical Support—Andy
2. Dispatched engineers for technical guidance and machine training.

Contact Us

Company Name:

VANER MACHINERY CO.,LTD

Address：

Factory Add. : LUQIAO INDUSTRY CENTER, TAIZHOU, ZHEJIANG, CHINA

Add.：18TH FLOOR BUILDING A1 JINYESHIDAI JINYE ROAD,HIGH-TECH DISTRICT, XI'AN, SHAANXI, CHINA

Company organizational structure：

TAIZHOU Branch:

Document and Delivery Operate

Steve : op@vanermachinery.com

TEL： +86-29-81029600

Global Marketing : Carrey Zhang

Email : carrey@vanermachinery.com

Mobile&whatsapp : +86 18821659423

XI'AN Branch:

Technical consultant： Aaron Zhang

Mobile ： +86 18502911052 (same to whatsapp)

Email：aaron@vanermachinery.com

Technical consultant : Monica

Email : sales04@vanermachinery.com

Mobile&whatsapp : +86 13519130729

Technical consultant : Arya Cai

Email : sales02@vanermachinery.com

Mobile : +86 1870098 3383

whatsapp:+86 1870098 3383

Technical consultant : Tina Li

Email : sales03@vanermachinery.com

Mobile&whatsapp : +86 1850294 1382

Technical consultant : Ashely
Email : sales09@vanermachinery.com
Mobile&whatsapp : +86 18153924439

Technical consultant：Stephanie Zhou

Email: sales11@vanermachinery.com

Mobile: +86 16602924011

WhatsApp:+86 19991489438

Technical consultant：Mei

Email：sales13@vanermachinery.com

Mobile&WhatsApp：+86 15811150475

Technical consultant：Joanna

Email：sales12@vanermachinery.com

Mobile&WhatsApp：+86 15802949705

Technical consultant：Julia

Email：sales05@vanermachinery.com

Mobile&WhatsApp：+86 15229739931